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Terms of use

Terms of use

Conditions of use of e_commerce tools and coupons by the establishment

“Everything is in Madrid” is an institutional initiative of the Madrid City Council whose objective is to support SMEs in the commercial sector that develop in the city's commercial zone. Its promoter is the General Directorate of Commerce, Hospitality and Consumer Affairs of the Madrid City Council, therefore, there is no commission or economic benefit for the promoter.

Each trading card has a space enabled to include PDFs, downloadable as bonuses or offers and embed your own e-commerce or marketplace platforms.

1.- Downloadable PDFs – Bonuses

The voucher creation tool of the Todo Esta En Madrid platform is a technological development that the Madrid City Council makes available free of charge to establishments participating in the web portal, to establish and create marketing campaigns in the form of coupons with different offers from their products.

The coupons offered by each of the participating establishments are designed, created and offered exclusively by each of the establishments that wish to use the technological tool, and have the character of a contractual commercial agreement between the offering business or establishment, and the client who receives it, without the Madrid City Council or the company/s managing the platform having any connection with the campaign, its results or its economic or legal repercussions.

Therefore, the Madrid City Council, as well as the management company/s of the Todo Esta En Madrid web platform, are not responsible for the campaigns created through the technology that provides the service or the products or services. offered or purchased

If the establishment makes use of this service, once the user has downloaded the voucher on the website, they can redeem it directly at the establishment when they are going to enjoy it, or when making an appointment (in case as required), as long as the downloader instructions specify it.

In cases where downloadables can be redeemed digitally, these will be redeemed on the website of each particular establishment. The conditions and deadlines for shipping the product will depend on the latter.

Each will specify the dates of the offers to enjoy the bonus at the establishment or make an appointment (if required).

Likewise, downloadables cannot be changed, replaced or exchanged for their economic value. The marketing, sale or auction of them is also prohibited.

The user will have a description of each voucher offered by each of the affiliated establishments within the same establishment voucher.

2.- e_shop

Each establishment card has the possibility of using the platform to market its products, as long as all economic transactions are carried out outside the page , and it is correctly indicated that the purchase will be made in the store environment. .

3.- Commitment of the parties

3.1.- Commitment as a user

The user is responsible for using the downloadables or bonuses correctly as indicated in each situation.

To always redeem it, you must present the downloaded voucher at the corresponding establishment.

It is the user's responsibility to inform themselves about the conditions required for each specific case.

2.2.- Commitment as an affiliated establishment

Each affiliated establishment undertakes to provide the user with the benefits described in the voucher, as long as it is done under the aforementioned terms and within the established dates.

Any possible conflict, claim or incident of any kind that may arise between the user and the affiliated establishments must be processed directly between the user and the establishment in a particular manner in each case.

The promotions offered in each coupon campaign through the Todo Esta En Madrid bonus technological tool must respect legality. Todo Esta En Madrid reserves the right to cancel or freeze a campaign if there are indications or suspicions that it may breach current legislation.

4.- Reservations, limitations and liability

Madrid City Council is exempt from any liability in the event of any error in the data provided by merchants that prevents the enjoyment of the bonus.

Madrid City Council reserves the right to exclude, without prior notice, all those people and all those establishments that make fraudulent use and contrary to good faith or if there is suspicion of incorrect manipulation of the data.

Madrid City Council reserves the right to take legal action against those establishments and/or people who carry out any type of act that could be considered manipulation or falsification of this commercial promotion action.

Likewise, Madrid City Council is not responsible for possible losses, deterioration, theft or any other attributable circumstance that may affect the enjoyment of the voucher.

The Madrid City Council exempts any liability for damages of any kind that may be due to the temporary lack of availability or continuity of the products promoted and/or offered through which the establishments participating in the revitalization action participate, as well as to fraud or poor use that users may have attributed to them.

Madrid City Council reserves the right to interpret these legal bases, correct, rectify, as well as the right to postpone, temporarily suspend, repeat, cancel the promotion or extend the activation period of the commercial action. In any of these cases, the changes produced will be communicated with sufficient advance notice and publicity for general knowledge.

Madrid City Council will not be responsible for incidents or damages of any kind that may arise during the management, development and execution of the promotion. The organizer will also not be liable for cases of force majeure that could prevent the winners from enjoying all or part of their prize.

The Madrid City Council has no responsibility for any incident, accident, injury or any other circumstance that may occur to users while enjoying the prize. Likewise, the promoter does not assume expenses or amounts different or unforeseen from those indicated that are accrued for reasons of the trip, stay or any other nature. Nor will it be responsible for interruptions, disconnections, failures, errors or overload on the Internet, on the website where the legal bases of the promotional action will be hosted, software or hardware failures, bugs, hacker attacks, computer viruses, crashes or overloads. of the electrical network, failure or overloading of servers or internet providers whether wireless or wired of the promoter, alterations, maintenance, unauthorized interventions, fraud, technical failure, serious natural phenomena (including, but not limited to, electrical storm, flood, fire or earthquake). In the same terms, the Promoter does not assume any responsibility for: (i) any incorrect or inaccurate information that the establishment provides at the time of registration of its file. (ii) any incomplete, failed, garbled, erroneous or disorderly electronic transmission relating to the action; (ii) any human error, technical failure, omission, interruption, deletion, defect, delay in operations or communication line failure, regardless of the cause, in connection with any equipment, system, network, line, satellite, server , supplier, computer used in any aspect of the contest operation; (iii) inaccessibility or unavailability of the internet or any subsequent combination; (iv) any damage or harm to the user's or any other person's computer, or to any mobile device, which may be related to any attempt to participate in the promotional action or to download material related to it, or which may be the result of those attempts.

5.- Legal regime and competent jurisdiction

These Conditions, as well as any exchange of bonds carried out under them, will be subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other applicable regulations.

For any contentious issues that may arise between users and establishments, they submit to the jurisdiction of the civil courts and tribunals of Madrid.